At Central Alarm Station (CAS), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with Jordanian laws and international best practices.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information: Name, phone number, email, address, and ID details.
- Service Data: Details related to your alarm systems, monitoring activities, and incident reports.
- Technical Information: IP address, browser type, and usage data when visiting our website or using our mobile app.
- Recorded Data: Audio, video, and sensor logs where applicable through integrated security systems.
2. How We Use Your Information
Your data is used to:
- Provide, install, and maintain your security systems.
- Monitor and respond to alerts or emergencies.
- Communicate important updates or service changes.
- Analyze system performance and enhance our services.
- Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell your personal data. We may share information only:
- With authorized law enforcement or emergency services in the case of an incident.
- With trusted third-party service providers who assist in system delivery and maintenance.
- When legally required by Jordanian authorities.
4. Data Protection & Security
We take security seriously. CAS uses encryption, secure servers, and access controls to protect your data from unauthorized access, loss, or misuse.
5. Your Rights
As a customer, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate data.
- Request deletion, subject to legal or service requirements.
- Withdraw consent to certain data uses.
6. Cookies & Website Usage
Our website uses cookies to improve user experience and collect analytics. You may manage cookie settings through your browser preferences.
7. Updates to This Policy
CAS may update this Privacy Policy periodically. All changes will be posted on our website with an updated effective date.